Terms of Service
Effective date: October 12, 2026
These Terms of Service ("Terms") apply to jukosports.com, the Juko app and community at app.jukosports.com and the Juko mobile app (together, the "App"), our online store, and our in-person events (all together, "Juko"). Juko is run by Juko Sports, LLC ("Juko," "we," "us").
By using Juko, you agree to these Terms and our Privacy Policy at jukosports.com/privacy. If you don't agree, don't use Juko.
1. Accounts and eligibility
Parents or legal guardians are always the account holder. The account holder must be at least 18 and is responsible for everything that happens on the account.
Athletes 13 to 17 can have their own account, set up and paid for by a parent or legal guardian.
Athletes under 13 may only use Juko on their parent's account. At checkout, the parent confirms they are the parent or legal guardian and consents to their athlete using Juko. Athletes under 13 may not create their own account.
You agree to give accurate information and keep your login private. Tell us right away at support@jukosports.com if you think someone else is using your account.
2. Subscriptions, free trials, and billing
Some parts of Juko require a paid subscription. New subscriptions may start with a free trial. If you don't cancel before the trial ends, your subscription starts and your payment method is charged.
Subscriptions renew automatically each billing period at the current price until you cancel. You can cancel anytime from your account or by emailing support@jukosports.com. When you cancel, you keep access until the end of your current billing period.
Payments are processed by our payment provider. If a payment fails, we may pause or downgrade your access until it's fixed.
We may change prices. We'll give you notice before a price change affects your subscription.
3. Refunds
Payments are non-refundable, including for partial billing periods, except where the law requires otherwise. If something went wrong, email support@jukosports.com and we'll take a look.
4. Courses and coaching
Courses and 1:1 coaching may be sold separately from a subscription. Course purchases give you personal access to that course for as long as Juko offers it.
Juko teaches mental skills for sports. It is not medical care, therapy, or mental health treatment, and our coaches are not providing diagnosis or treatment. If an athlete needs medical or mental health care, please contact a licensed professional.
5. Community rules
Juko is built to be a positive place. When using Juko, you and your athlete agree not to:
- Bully, harass, threaten, or put down anyone
- Post anything sexual, violent, hateful, or inappropriate for kids
- Share personal information like full names, schools, phone numbers, addresses, or locations
- Try to contact other members outside of Juko
- Spam, advertise, or sell things
- Pretend to be someone else
- Break the law or help someone else break it
There are no private messages between members. All chat happens in open spaces our team moderates. We use an automated tool to flag messages, and a person on our team makes the final call. We can remove any post and suspend or close any account that breaks these rules, without a refund.
6. What you post
You own what you post. By posting in Juko, you give us permission to host, display, and use it to run Juko. You're responsible for what you post and confirm you have the right to post it.
7. Points, levels, and rewards
Members earn points and levels by taking part in Juko. Points and levels have no cash value, can't be transferred or sold, and reset each season.
Rewards depend on availability and may change between seasons. We may swap a reward for one of similar value. Rewards ship only to the account holder's address in the United States. We can cancel rewards earned through cheating, fake accounts, or breaking these Terms.
8. Events
Parents must register athletes for in-person events and may need to sign a separate waiver. Sports involve physical activity and a risk of injury, and parents accept that risk for their athlete by registering. Athletes must follow the instructions of event staff.
We only post photos or video of athletes from events when a parent gives permission at registration. We never post them in the App without separate parent permission.
We may change, reschedule, or cancel events. If we cancel a paid event, we'll refund the event fee.
9. Store orders
Merch orders are made to order and shipped by our production partners. Shipping times are estimates. If your order arrives damaged or wrong, email support@jukosports.com within 30 days of delivery and we'll make it right.
10. Text messages
Juko Sports sends text messages, including account updates, reminders, and promotional messages, to people who opt in through our website. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for help, or contact us at support@jukosports.com or (702) 308-9500. Carriers are not liable for delayed or undelivered messages.
11. Emails
By creating an account, you agree to receive emails about your account and subscription. You can unsubscribe from marketing emails using the link in any email.
12. Our content
Juko's videos, streams, courses, graphics, name, and logo belong to Juko or the people we license them from. You can use them for your own personal use in Juko. Don't copy, record, share, resell, or post them elsewhere without our permission.
13. Other services
Juko uses other companies to run parts of our service, like our community platform and payment processor. Your use of those parts may also be subject to their terms. Links to other websites are not controlled by us, and we aren't responsible for them.
14. Ending your account
You can close your account anytime by emailing support@jukosports.com. We may suspend or close accounts that break these Terms or put other members at risk.
15. Disclaimers
Juko is provided "as is." We work hard to keep it running and safe, but we can't promise it will always be available, error-free, or produce any specific athletic result.
16. Limitation of liability
To the fullest extent the law allows, Juko is not liable for any indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
17. Indemnity
You agree to cover Juko for claims that come from you or your athlete breaking these Terms or the law.
18. Disputes and governing law
If you have a problem, email support@jukosports.com first and we'll try to work it out. These Terms are governed by Nevada law. Any legal dispute will be handled in the state or federal courts in Clark County, Nevada.
19. Changes to these Terms
We may update these Terms. We'll update the date at the top, and for big changes we'll email account holders before they take effect. If you keep using Juko after changes take effect, you agree to the new Terms.